Words & Actions

Words & Actions

A podcast about how language matters in business, politics and beyond.

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Tag: transactional communication

April 17, 2020December 11, 2020 wordsandactionspodcast

Episode 8: Leadership

January 17, 2020January 16, 2020 wordsandactionspodcast

Episode 5: Customers talking back

December 11, 2019October 7, 2020 wordsandactionspodcast

Episode 4: Talking to customers

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apology call centre corporate social responsibility corpus linguistics COVID-19 crisis communication CSR culture customer service emoji framing genre greenwashing image repair language awareness linguistic politeness metaphor multimodality relational communication transactional communication

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