Words & Actions

Words & Actions

A podcast about how language matters in business, politics and beyond.

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September 12, 2019December 11, 2019 wordsandactionspodcast

Episode 1: Why language matters I: setting the scene

September 12, 2019December 10, 2019 wordsandactionspodcast

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apology call centre corpus linguistics COVID-19 crisis communication culture customer service emoji evaluative language framing gendered language Goffman humour image repair linguistic politeness metaphor multimodality relational communication transactional communication trust

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